Jim asked:
I have an Adware infection on my system that I can’t remove. The infection can be detected with Ad-Aware 2007 but can’t be removed or quarantined. The .dll for the adware can be
deleted, but there are 2 registry entries that cannot be deleted, renamed, or modified. I’ve tried exporting the Browser Helper Objects key in which it is contained, deleting it from the registry, and editing the entry out with Notepad but still can’t remove it when I import. Whenever I start Windows an error message pops out, showing system info and “Module Name: C:\WINDOWS\explorer.exe” has caused an error, followed by data. There are three buttons: [OK] [Copy Text] and [Send Report]. I tried sending a report, but the button is greyed out. I’ve used many anti-virus programs but still can’t delete the registry entries. Also, I can’t delete it in Safe Mode. Lavasoft’s Ad-Aware detects it, but still can’t remove it.
I have an Adware infection on my system that I can’t remove. The infection can be detected with Ad-Aware 2007 but can’t be removed or quarantined. The .dll for the adware can be
deleted, but there are 2 registry entries that cannot be deleted, renamed, or modified. I’ve tried exporting the Browser Helper Objects key in which it is contained, deleting it from the registry, and editing the entry out with Notepad but still can’t remove it when I import. Whenever I start Windows an error message pops out, showing system info and “Module Name: C:\WINDOWS\explorer.exe” has caused an error, followed by data. There are three buttons: [OK] [Copy Text] and [Send Report]. I tried sending a report, but the button is greyed out. I’ve used many anti-virus programs but still can’t delete the registry entries. Also, I can’t delete it in Safe Mode. Lavasoft’s Ad-Aware detects it, but still can’t remove it.
I am using another computer because I have disconnected the Internet from the infected computer
I have backed up my files and installed Windows again. This question is now closed.